We’re the IT Department you don’t have.
We understand the challenges many small to medium-sized businesses face.
- You may have shrinking budgets, fewer staff and need advice on how your IT can work harder for your business with cost-saving IT infrastructure and support.
- You may have an in-house IT representative but need specialist IT support and a second, expert opinion on the best options for your business.
- You may have a particular IT challenge – you want to keep your IT in-house with refurbished equipment servers and network; you may have discovered hidden costs with your current provider; or security concerns such as data being held, changed or lost.
Our IT support packages include:
Remote IT support: essential housekeeping to monitor your network, servers and security to keep your IT always up and running.
Your dedicated customer IT support line: we’re open 8:30am to 5:00pm to manage IT problems such as forgotten passwords, blue screen issues and email attachments and webpage that won’t open.
Out of hours service: for businesses that operate out of hours such as care homes and security companies, we offer contracts for out of hours IT support.
Emergency IT support: Whether it’s system failures, security issues or back up failure, we handle it all. Our experienced team deals with emergencies every day and we’ll have your IT working in no time at all.
Giving you IT support – in six simple steps
We know that changing your IT provider can seem like a big deal. We work hand-in-hand with your business to make it smooth and hassle free. Consider us one of the team. Here’s how it works in six simple steps:
Contact 101 Digital Solutions and speak directly to one of our 101 engineers for straightforward advice about your IT needs.
We scope out what’s needed and handle all handover with your previous IT supplier.
We test data and log-ins supplied to make sure they work before your changeover is complete.
We book a date for your IT migration.
We get your IT up and running and change passwords to keep your business and people safe as houses.
Receive on-going support from 101 engineers – consider us one of the team.